Terms of service
TERMS AND CONDITIONS – OPTISHADE
Last updated: 7 October 2026
1. WHO WE ARE
OptiShade is a sole proprietorship of Mateusz Kurdek, established at Ommegangstraat 40, 9420 Erpe-Mere, Belgium.
Company number: 0543.860.291
Email: info@optishade.be
2. SCOPE
These terms apply to every order placed by a consumer via optishade.be. By ordering, you accept these terms. Mandatory statutory provisions protecting consumers always take precedence.
3. OFFER AND PRICES
All prices are in euros and include VAT. Shipping is always free. Obvious errors in a price or product description are not binding on us; in that case we will contact you before processing your order.
4. YOUR ORDER
The contract is concluded when you receive the confirmation email for your order.
The panels are cut to measure based on the details you enter in the configurator: make, model, year, body type and, where applicable, the number of doors. Please check these details carefully. If you enter your car manually or order for a van, light commercial vehicle or pick-up, you will first receive a confirmation of the cutting pattern by email; we only start after your approval.
A surcharge may apply to coupés and convertibles. We will tell you the amount before we start. If you do not agree, we will cancel your order free of charge and refund you in full.
5. PAYMENT
You pay when ordering via Bancontact, payment card, Klarna or Apple Pay. If you pay via Klarna, Klarna's terms also apply.
6. DELIVERY
Every kit is made to order. Delivery takes about 10 to 14 days after your order or, if the cutting pattern first needs to be confirmed by email, after your approval. You receive a tracking code on the day of shipping. The risk of loss or damage passes to you when you receive the parcel.
If we do not deliver within 30 days of the order, you may cancel the contract and we will refund the full amount.
7. RIGHT OF WITHDRAWAL
Tint panels: these are made to your specifications and cut to fit your car. For that reason the right of withdrawal does not apply (Art. VI.53, 3° of the Belgian Code of Economic Law). As long as we have not started cutting, you can still cancel your order free of charge via info@optishade.be.
Sample kit: the statutory 14-day right of withdrawal after receipt applies to the sample kit. The procedure is described in our returns policy.
8. WARRANTY
All our products are covered by the two-year statutory warranty for consumers. If a panel is damaged, has a material defect, or doesn't fit even though you entered your car's details correctly, we will supply a new kit or a replacement panel free of charge and pay for shipping.
Check your kit immediately on receipt. Visible defects, such as transport damage, a damaged or missing panel or a wrong kit, must be reported within 48 hours of receipt at info@optishade.be, with your order number and photos. Defects that only become apparent later must be reported within two months of discovering them.
The warranty does not cover damage caused by incorrect fitting or improper use, normal wear of the tape strips, or a panel that doesn't fit because the car details you entered were incorrect.
9. USE AND LEGISLATION
The rules for tinted car windows differ per window and per country. In Belgium, no adhesive films or non-original coverings are permitted on the windscreen or front side windows of passenger cars while driving. You are responsible for using the panels in accordance with the law. We are not liable for fines or consequences of use that does not comply with the rules.
10. LIABILITY
Our liability is limited to the amount of your order, except in the case of intent or gross negligence on our part. This limitation does not affect your statutory rights as a consumer.
11. PRIVACY
We use your data, among other things, to process and deliver your order. For this purpose we share your name, address and phone number with our production workshop, which ships your kit directly. More information can be found in our privacy policy.
12. COMPLAINTS AND DISPUTES
Have a complaint? Send us a message at info@optishade.be; we reply within 5 working days. If we cannot resolve it together, you can contact the Belgian Consumer Mediation Service (consumerombudsman.be). These terms are governed by Belgian law.