Refund policy

RETURNS POLICY – OPTISHADE

Last updated: 30 September 2026

TINT PANELS: MADE TO MEASURE

Your panels are cut to fit your specific car. That is why you cannot return them because you changed your mind: the statutory right of withdrawal does not apply to made-to-measure goods (Art. VI.53, 3° of the Belgian Code of Economic Law).

You can cancel as long as we have not started cutting. Send us a message at info@optishade.be with your order number as soon as possible. If cutting has not yet started, we will refund the full amount.

DAMAGED, DEFECTIVE OR DOESN'T FIT?

We will put it right, at no cost to you:

- a panel arrived damaged;
- a panel has a material defect;
- a panel doesn't fit, even though you entered your car's details correctly.

Check your kit immediately on receipt and report visible damage, a missing panel or a wrong kit within 48 hours of receipt at info@optishade.be, with your order number and photos. This lets us report transport damage to the carrier in time. A defect that only becomes apparent later, such as a material defect, must be reported within two months of discovering it.

We will cut a new kit or a replacement panel and pay for shipping. You don't need to return the damaged panel unless we ask you to.

SAMPLE KIT: 14-DAY RIGHT OF WITHDRAWAL

For the sample kit you have a 14-day right of withdrawal from the day you receive it:

  1. Let us know within those 14 days at info@optishade.be, for example using the model form below.
  2. Then return the samples within 14 days to OptiShade, Ommegangstraat 40, 9420 Erpe-Mere, Belgium. The cost of returning them is yours.
  3. We will refund you within 14 days, using the same payment method. We may wait until we have received the samples back or until you have shown proof of sending them.

Already used the STALENSET discount code on an order? That discount was linked to your purchase of the sample kit, so we will deduct it from the refund.

Model withdrawal form
To OptiShade, Ommegangstraat 40, 9420 Erpe-Mere, Belgium, info@optishade.be:
I hereby give notice that I withdraw from my contract for the sale of the following goods: tint sample kit.
Ordered on / received on: …
Name and address: …
Date and signature (only if this form is on paper): …

REFUNDS

Refunds are made using the payment method you paid with, within 14 days of your cancellation or of your return being approved.